The SkySwitch Contact Center helps SkySwitch partners meet the rising demand for contact center
capabilities that small to medium-sized companies are demanding. Organizations are looking for modern
communications that bring together SMS, text-to-speech, chat, chat bots, and social integration along
with real-time call data to make better business decisions. Furthermore, the SkySwitch Contact Center
solution provides white-label partners with an additional revenue stream to help drive long-term loyalty,
enabling them to better service their customers, particularly front-office and retail businesses, customer
support organizations, and hybrid workforces. The solution is built to scale, allowing partners to meet
their customers’ needs even as they evolve over time.

“The new SkySwitch Contact Center is a feature-rich solution—including the ability to see full customer
history with each interaction, no matter if it’s SMS, chat, email, or voice,” stated Blake McKeeby, Chief
Technology Officer at SkySwitch. “And it’s all delivered via a clean and intuitive interface at half the cost
of competitive products.”

“The communications experience an organization creates for its customers can be a key differentiator,”
stated Geoff Bloss, CEO of BCM One, the parent company of SkySwitch. “The new Contact Center gives
our SkySwitch partners the tools to enable that experience for their customers under their own brand,
giving them a differentiating edge in the UCaaS provider market.”

For more information about to become a White-Label UCaaS partner of SkySwitch, visit
www.skyswitch.com.

The post SkySwitch Adds a New Full-Featured Contact Center to Its White-Label UCaaS Reseller Platform appeared first on SkySwitch.

Yealink, a top SkySwitch vendor, wants to help you redefine your workspace by giving you access to top-of-the-line UCaaS solutions that provide easy collaboration and high productivity for any size customer across various industry verticals.

Yealink’s Channel Manager of North America, Lelyla Yu, joined us for a webinar to teach us about recent updates with Yealink’s VoIP Solution including: 

• Why Yealink?
• An overview of Yealink’s New SIP Solution
• What’s new with Yealink
• Key features of Yealink Wireless Headsets

Fill out the information below to view this webinar: 

The post On-Demand Webinar – Redefine Your Workspace with Yealink’s VoIP Solutions appeared first on SkySwitch.

NEW YORK, NY (July 27, 2022) — SkySwitch, the leading next-generation white-label UCaaS platform, announced today that TMC, a global, integrated media company, has awarded SkySwitch’s Business Texting Solution a 2022 Communications Solutions Products of the Year Award.

SkySwitch’s new Business Texting Solution offers resellers a comprehensive white-label text messaging tool that’s ideal for MSPs, VARs, System Integrators and WISPs to market and sell as their own service to their customers. With Business Texting, resellers receive a wide range of functionality, allowing their customers to use their existing phone numbers, and manage their own intuitive portal accessible via a PBX login. 

“It’s an honor to be recognized by TMC for our new advanced white-label Business Texting Solution,” stated Derek Hennekens, Product Director for SkySwitch. ”Business Texting is the future of marketing and customer service and SkySwitch’s solution provides resellers with one more service to offer and an additional revenue stream under their own brand.” 

SkySwitch’s solution offers two plans making it easy for resellers to get started. SkySwitch also keeps its customers fully compliant with current SMS and MMS regulations defined by the CTIA guidelines. 

“Congratulations to SkySwitch for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO of TMC. “SkySwitch’s Business Texting Solution is truly an innovative product and is amongst the best communications products and services available on the market today. I look forward to continued excellence from SkySwitch in 2022 and beyond.”

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ABOUT SKYSWITCH

SkySwitch is the leading US-based white-label Unified Communications-as-a-Service (UCaaS) provider offering MSPs, VARs, telecom agents, interconnect ISPs and WISPs, a cloud-based voice platform to brand as their own. With a thorough on-boarding process, we educate you on everything you need to know to start selling the most in-demand solution for a hybrid workforce. SkySwitch is a BCM One company.

ABOUT TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. 

SkySwitch Contact:
Paula Como Kauth
Chief Marketing Officer
212-906-7255
pckauth@bcmone.com

The post SkySwitch Receives 2022 Communications Solutions Product of the Year Award appeared first on SkySwitch.

Find out What’s New with Poly? in this webinar featuring Darren Knapp, Director, Americas Inside Channel Sales at Poly, and SkySwitch’s Andy Abramson. 

This webinar discusses the announcements and key topics Poly covered at Vectors 2022. 

• HP Inc to acquire Poly!
• What is Poly doing about the supply chain challenges and phone availability?
• Poly Headsets for Skyswitch 
• BYOM Video for Skyswitch
• Benefits of Partnering with Poly

Check out this high-value content in this SkySwitch webinar with our friends at Poly. 

The post On-Demand Webinar – What’s New With Poly? appeared first on SkySwitch.

Compliancy Group joined us for a webinar featuring their own Channel Manager, Joe Macedo, where he answers your questions and more in a follow-up to his session from Vectors. Learn what you need to do to comply with the law as a reseller as well as how to sell into the healthcare vertical. 

Do you have any healthcare clients? If so, did you know you’re in healthcare too?

The healthcare vertical is one of the fastest-growing segments in our economy and a target-rich market for resellers and MSPs. Let’s face it — “HIPAA compliant” solutions cost more and have a higher perceived value. But have you asked yourself these questions:

• What does it take to be HIPAA compliant as a reseller or IT shop? 
• How do you make money with compliance? 
• What happens if you get audited?

The post On-Demand Webinar – What HIPAA Means for You: How Compliance Affects Resellers appeared first on SkySwitch.

On Tuesday, September 14th at 11 AM ET, our new Product Director, Derek Hennekens, Senior Platform Engineer, Jim DeVito, and SkySwitch’s Andy Abramson came together for an exclusive reseller-only webinar. This webinar will take a deep dive into all of the latest SkySwtich feature updates. 

During this webinar, we gave an in-depth review of: 

• MFA – Introducing Multi-Factor Authentication to the PBX Portal
• Text to Speech – New Natural Language TTS engine for all greetings
• TLS Support – Encrypted SIP Signaling
• ReachUC – Audio quality improvements and new native applications
• PBX Sites – Groups users into sites and allows Site Managers to manage their resources per site
• Queue Analytics – Graphical wallboard view of queue statistics
• TeamMate – Connector into Microsoft Teams
• Infiot – SD-WAN for encrypted VoIP traffic
• NMS and PBX updates – Bug fixes and improvements. Including dual-channel recordings

This webinar also gave resellers access to a live, interactive Q&A session with Derek and Jim, who answered all their questions. Download this webinar to learn more! 

The post SkySwitch Services & Features Update appeared first on SkySwitch.