{"id":2192,"date":"2016-03-20T16:07:28","date_gmt":"2016-03-20T16:07:28","guid":{"rendered":"http:\/\/www.skyswitch.com\/?p=2192"},"modified":"2022-05-04T11:34:23","modified_gmt":"2022-05-04T11:34:23","slug":"business-communications-landscape","status":"publish","type":"post","link":"https:\/\/skyswitch.com\/blog\/business-communications-landscape\/","title":{"rendered":"The Evolving Business Communications Landscape"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">A&nbsp;<a href=\"http:\/\/techcrunch.com\/2016\/03\/14\/the-suddenly-exciting-future-of-enterprise-communications\/\" target=\"_blank\" rel=\"noopener\">post in Tech Crunch<\/a> by Bob Goodman &nbsp;(founding partner of the NY office of Bessemer Venture Partners) discusses&nbsp;the opportunities for start-ups in the Business Communications space.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Interestingly, he enumerates&nbsp;9 separate areas of the business communications landscape:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Unified Communications<\/li><li>Collaboration<\/li><li>Contact Center<\/li><li>Call Tracking<\/li><li>Enterprise Messaging<\/li><li>WebRTC Customer Service<\/li><li>CPaaS (Collaborative Platform as a Service)<\/li><li>Customer Service Messaging<\/li><li>Mobile B2C Messaging<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Five of them (Enterprise Messaging, WebRTC Customer Service, CPaaS, Customer Service Messaging and Mobile B2C Messaging) did not exist five years ago, and three are related to&nbsp;messaging.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The accompanying infographic provides a current&nbsp;who&#8217;s who in each area.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"881\" src=\"https:\/\/skyswitch.wpengine.com\/wp-content\/uploads\/2021\/09\/The-Business-Communications-Landscape.png\" alt=\"\" class=\"wp-image-10469\" title=\"\" srcset=\"https:\/\/skyswitch.com\/wp-content\/uploads\/2021\/09\/The-Business-Communications-Landscape.png 1024w, https:\/\/skyswitch.com\/wp-content\/uploads\/2021\/09\/The-Business-Communications-Landscape-300x258.png 300w, https:\/\/skyswitch.com\/wp-content\/uploads\/2021\/09\/The-Business-Communications-Landscape-768x661.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n","protected":false},"excerpt":{"rendered":"<p>A&nbsp;post in Tech Crunch by Bob Goodman &nbsp;(founding partner of the NY office of Bessemer Venture Partners) discusses&nbsp;the opportunities for start-ups in the Business Communications space. Interestingly, he enumerates&nbsp;9 separate areas of the business communications landscape: Unified Communications Collaboration Contact Center Call Tracking Enterprise Messaging WebRTC Customer Service CPaaS (Collaborative Platform as a Service) Customer&hellip;<\/p>\n","protected":false},"author":7,"featured_media":10471,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[],"class_list":["post-2192","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"_links":{"self":[{"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/posts\/2192","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/comments?post=2192"}],"version-history":[{"count":0,"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/posts\/2192\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/media\/10471"}],"wp:attachment":[{"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/media?parent=2192"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/categories?post=2192"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/tags?post=2192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}