{"id":4511,"date":"2017-04-03T17:48:32","date_gmt":"2017-04-03T17:48:32","guid":{"rendered":"http:\/\/www.skyswitch.com\/?p=4511"},"modified":"2023-09-07T11:27:54","modified_gmt":"2023-09-07T16:27:54","slug":"widget-improves-diagnostics","status":"publish","type":"post","link":"https:\/\/skyswitch.com\/blog\/widget-improves-diagnostics\/","title":{"rendered":"New Widget Improves Diagnostics"},"content":{"rendered":"<p>SkySwitch always recommends placing a <a href=\"https:\/\/www.skyswitch.com\/skyswitch-enhances-relationship-simplewan-giving-resellers-diagnostic-tools\/\">SimpleWan<\/a> (or similar) device on the customer premise in order to have enhanced remote monitoring and diagnostics capabilities.\u00a0 The more quickly a reseller can diagnose and correct an issue that is degrading the quality of service to the end-users, the happier those customers will be.<\/p>\n<p>However, there may be times when there isn\u2019t an on-premise device to assist in the diagnostic process.\u00a0 For these cases, SkySwitch has added a new Widget to the SkySwitch Reseller Dashboard.\u00a0 This new Widget enables resellers to see traceroute information from the SkySwitch co-location facility to the customer\u2019s router.\u00a0 While not providing as much information as an on-premise SimpleWan device, this Widget does provide more than is available from most other white label systems.<\/p>\n<p>Please <a href=\"https:\/\/www.skyswitch.com\/troubleshooting-hosted-pbx-white-paper\/\">download our whitepaper<\/a> on the advantage of using a SimpleWan device and the other diagnostics available through the SkySwitch Reseller Dashboard.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SkySwitch always recommends placing a SimpleWan (or similar) device on the customer premise in order to have enhanced remote monitoring and diagnostics capabilities.\u00a0 The more quickly a reseller can diagnose and correct an issue that is degrading the quality of service to the end-users, the happier those customers will be. However, there may be times&hellip;<\/p>\n","protected":false},"author":7,"featured_media":4513,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[77,78,47,79],"class_list":["post-4511","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-diagnostics","tag-hosetd-pbx","tag-simplewan","tag-traceroute"],"acf":[],"_links":{"self":[{"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/posts\/4511","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/comments?post=4511"}],"version-history":[{"count":0,"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/posts\/4511\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/media\/4513"}],"wp:attachment":[{"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/media?parent=4511"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/categories?post=4511"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/tags?post=4511"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}