TAMPA, FLA. (PRWEB) OCTOBER 15, 2019<\/p>\n\n\n\n
\u201cE911 in 2020\u201d will be a breakout topic at this year\u2019s SkySwitch User Group Conference, Vectors 2019, scheduled for October 27th \u2013 30th at the Loews Sapphire Falls Resort in Orlando, FL. The panel will feature Fulton County Georgia\u2019s Director of Emergency Services, Joe Barasoain, and the City of Baltimore\u2019s Director of 911 Services, Captain Scott L. Brillman.<\/p>\n\n\n\n
Moderated by SkySwitch\u2019s Vice President of Business Development, Harlan Hamlin, the three will explore the changes ahead that resellers, and their customers, need to be aware of in the next 12 months.<\/p>\n\n\n\n
\u201cKari\u2019s Law came into effect late in 2018 and is just one example of what resellers need to be apprised of, so their customers avoid unnecessary risks, and the liability associated with those, when it comes to dialing 911,\u201d said SkySwitch President Eric Hernaez. \u201cAt many conferences this year, a lot of the attention was focused on robocalling and STIR\/Shaken, so while we\u2019re covering that topic as well, we felt that as annoying as those calls can be, that we\u2019d shed light on something that can save lives, stop crimes, or help those in need with just a phone call.\u201d<\/p>\n\n\n\n
Resellers will hear first-hand accounts from Brillman and Barasoain during the Tuesday morning, 8 a.m. post-breakfast session. \u201cWhen I moved from Virginia to Fulton County, I saw first hand what happens when someone hasn\u2019t updated their E911 information,\u201d said Joe Barasoain, Fulton County Georgia\u2019s Director of Emergency Services. \u201cNow with VoIP deployments having moved to the mainstream within businesses, educational institutions and in the hospitality sectors, those selling telecom need to know the risks and what they have to do in order to not only comply with Kari\u2019s law but to ensure that the phone systems they sell meet the new status quo next year.\u201d<\/p>\n\n\n\n
For many, 911 is a once in a lifetime experience, but for others, like retail businesses, restaurants, doctors\u2019 offices and hotels, 911 can happen rather often. \u201cHaving properly configured telephone systems and making sure address information is up to date are just two of the crucial components of a sound 911 response policy for businesses today,\u201d added Scott L. Brillman, Director of the City of Baltimore\u2019s 911 Services. \u201cYou\u2019d be amazed at the number of dispatches that go out each day nationwide to the wrong address, or to a multi-tenant building where police, fire or ambulance lose valuable time locating the calling party due to dated, incomplete or inaccurate information, or sometimes none at all.\u201d<\/p>\n\n\n\n
About Joseph A. Barasoain
Joseph A. Barasoain became the Director of Emergency Services in September of 2014. His 26 years of experience spans three states and includes roles as police captain, chief of operations, emergency manager and law enforcement training instructor. Joe is a graduate of the University of Georgia Carl Vinson Institute Executive Leadership Program as well as the University of Richmond\u2019s Professional Executive Leadership School. In addition, Joe holds a Master\u2019s Degree in Management from St. Thomas University and is an APCO Registered Public Safety Leader.<\/p>\n\n\n\n
About Scott L. Brillman
Captain Scott L. Brillman is a public safety leader with expertise in emergency management and organizational change, serving in the Baltimore City Fire Department since 2003. Captain Brillman currently directs Baltimore\u2019s 911 communication center, which under his tenure won the International 911 center \u201cTeam of the Year Award\u201d from the International Association of Public Safety Communications Officials for the 911 center\u2019s excellence in professionalism and performance in 2016. Captain Brillman proudly leads a workforce who handle more than 1.5 million emergency calls per year; the busiest in Maryland. He is currently tasked with transforming the organization into a \u201cnext generation ready\u201d communications center, and with planning and implementing future innovations for the City\u2019s 911 public safety system.<\/p>\n\n\n\n