{"id":9571,"date":"2021-04-09T12:55:00","date_gmt":"2021-04-09T12:55:00","guid":{"rendered":"https:\/\/www.skyswitch.com\/?p=9571"},"modified":"2021-09-07T23:13:56","modified_gmt":"2021-09-07T23:13:56","slug":"the-best-tool-telecom-resellers-have-for-the-future","status":"publish","type":"post","link":"https:\/\/skyswitch.com\/blog\/the-best-tool-telecom-resellers-have-for-the-future\/","title":{"rendered":"The Best Tool Telecom Resellers Have For The Future"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Here\u2019s a highlight from our\u00a0<a href=\"https:\/\/www.skyswitch.com\/webinar-helping-resellers-opt-in\">Resellers Helping Resellers webinar<\/a>\u00a0where we ask our best resellers what problems their customers faced from the pandemic, how they solved it, and what we can learn from it to be even more prepared for the future.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Flexibility: The Best Tool Resellers Have For The Future\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/UYnzIclR500?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Video Transcript:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Andy:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What was the one thing you learned that if you knew then what you know now, you would be doing differently?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Louis:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I definitely agree with Dan. We ran into that same thing. But one of the things we learned is our clients were much more open to having multiple devices full time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One of the nice things with SkySwitch, we can have five devices per extension without additional seat charges.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And once I started engaging customers who are now going to be living in this new reality, almost a hundred percent of them said, \u201cso we just have to, you know, just for the one-time cost of the phone, we could leave the phone at home?\u201d&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We had clients taking phones back and forth. They weren\u2019t working full-time at home. They might\u2019ve been working at home two, three days a week and they just got tired of dragging their phone around.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once we made all of our customers aware of that, they really appreciated that. So now we\u2019re starting to sell a bunch more phones the last few weeks; just getting customers set up. So now they can have devices wherever they need to work full time. So I think that made us look really good when we were able to tell them we could do that very easily.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Andy:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So what you, what you\u2019re saying is a lot of your customers created a new brand of mobile phone with Yealink or Polly or Grandstream, or any other brands that they have on their desk that became a mobile phone because they were having to take it to and from when really there was an easier solution.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">During the period of time where they were waiting to get second phones or third phones to work from at home, did you find any of them picking up the use of ReachUC, the soft client, and coming to you for help with configuration? Or what was it like around ReachUC?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Louis:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yeah, absolutely. I guess it depends on the type of client, not all of our clients were even aware that a mobile app existed; that there are some situations where we sell to certain businesses that it\u2019s, it\u2019s just not necessary.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So a lot of people didn\u2019t even know about it. So we started getting the support tickets of just, \u201chow do we work from home\u201d?&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And then that\u2019s when we introduced the mobile app to a lot of clients, the existing clients who knew about it, we didn\u2019t hear from them because they just started using the app full time, rather than as an ancillary phone.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I\u2019m sure everybody else can speak to this, that the challenge with the mobile app is, of course, their internet, at home, as everybody\u2019s experiences during the pandemic have just overworked or not enough bandwidth or not enough GOs at home.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We still struggle with that. We had to put out a blanket email to the office managers, basically, every one of our clients to let everyone know that this is a best-effort product. It\u2019s going to depend on these variables. It\u2019s not going to be the same experience you have with the desk phone.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once we kind of set the table with those parameters, things kind of calmed down and people understood, and as I\u2019m sure other people experienced, turning off Wifi was a big hit for us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That at least the cellular network tended to be a little better than a lot of people\u2019s home broadband just where they were so that the mobile app really saved us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And in the sense of, I think we may have lost clients, had we not been able to have that and to Skyswitch\u2019s benefit. I know there were some capacity issues when things ramped up, but Skyswitch stepped up. I don\u2019t know what you guys did in terms of the technical backend in terms of spinning up more resources. But that was brilliant. That SkySwitch was able to do that very quickly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is just a highlight of our&nbsp;<a href=\"https:\/\/www.skyswitch.com\/webinar-helping-resellers-opt-in\">Resellers Helping Resellers webinar<\/a>. Get even more tips, insight, and guidance with the full webinar&nbsp;<a href=\"https:\/\/www.skyswitch.com\/webinar-helping-resellers-opt-in\">right here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here\u2019s a highlight from our\u00a0Resellers Helping Resellers webinar\u00a0where we ask our best resellers what problems their customers faced from the pandemic, how they solved it, and what we can learn from it to be even more prepared for the future. Video Transcript: Andy: What was the one thing you learned that if you knew then&hellip;<\/p>\n","protected":false},"author":7,"featured_media":10306,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[],"class_list":["post-9571","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"_links":{"self":[{"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/posts\/9571","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/comments?post=9571"}],"version-history":[{"count":0,"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/posts\/9571\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/media\/10306"}],"wp:attachment":[{"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/media?parent=9571"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/categories?post=9571"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/skyswitch.com\/wp-json\/wp\/v2\/tags?post=9571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}